Illustrations for Foster Child Placement ad campaign.

In late February of 2020, we launched our first campaign for Foster SF and San Francisco’s Human Services Agency. The goal: Find foster families and foster homes for the city’s most vulnerable citizens.

The campaign hit all the marks in terms of website traffic and inquiry calls. But it’s tough to reach your full potential when you launch an outdoor campaign during a pandemic-induced lockdown. “Much of the media buy was OOH, which doesn’t work so well when the city was asked to shelter in place,” explains Josh Denberg, Division of Labor Advertising’s chief creative officer.

Then came the crashing economy, riots, and record-setting wildfires, these external forces didn’t exactly help in our quest to find viable foster homes. And when there are no homes available in San Francisco, these already traumatized kids were forced to move out of the city for placement elsewhere. It’s a tragedy on top of tragedy because, in addition to being separated from their parents, they also get separated from friends, classmates, teachers, and a familiar community. And, to that end, it’s Foster SF’s mission to do everything they can to prevent that from happening.

Last year’s messaging relied heavily on humor. But for this year’s campaign, the creative team agreed that a change of tone more in keeping with the state of the world was imperative. “We needed an approach that was both strategic and empathetic,” says Denberg.

Social media images from Foster-SF advertising campaign.

DOL’s, creative director, Faruk Sagcan, quickly figured out how to do just that. His idea focused on what happens when Foster kids are forced out of The City. He proposed illustrations of San Francisco’s most iconic landmarks, but with a piece of the landmark removed. The message: “When Foster Kids are placed outside San Francisco, we lose a piece of The City.” Executions include the Golden Gate Bridge minus one tower, a gateless entrance to China Town, and the Painted Ladies sans one of its ladies.

For media, we focused almost entirely on digital and social, plus a few pole banners strategically placed along main city arteries. Hopefully, we can get the caregiver families needed to get these kids back to San Francisco. After all, it’s been a tough year for everyone. But even tougher on foster kids.

We’re honored to work with the San Francisco Human Services Agency and have high hopes for this year’s campaign.

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One of the many executions in a new campaign seeking foster families in San Francisco.

San Francisco’s housing crisis impacts everyone in the city, including long-time residents who can no longer afford rents and young families forced to move away to buy homes. But one of the under-reported tragedies: It’s also having a devastating effect on foster children.

Right now there are hundreds of kids waiting to be placed into homes in the city. And without a steady stream of volunteers, those kids will be forced into homes far from the only city they’ve ever known.

So how does a government agency get fresh recruits? They team up with one of San Francisco’s top ad agencies, Division of Labor.

The creative brief set forth by the San Francisco Human Services Agency was simple: Create an attention-grabbing ad campaign that recruits 100 new foster families to join the cause.

The ask is huge. It’s not like getting people to try a new laundry detergent or switch to a low-fat peanut butter. Becoming a foster parent is a life-changing decision. To that end, we needed an emotional hook that would get people to pay attention.

Inspiration hit while someone on our creative team was walking through a parking lot. He saw a huge SUV taking up two compact spaces. Not surprisingly, his first thought was: “What a jerk.” But his next thought was “Unless that jerk happens to be a foster parent. In that case, they can park wherever the heck they want!”

That idea really rang true with everyone on the project. It resulted in an edgier, more humorous campaign that changed people’s perspective on fostering and got them to think about it in a new way.

There are over 40 different executions across billboards, bus shelters, digital banners and social media platforms and they’re all based on the horrible, but not-so-horrible things we all do that can be made up for by being a foster parent. Things like, you might be a serial re-gifter or you might only tip 10% or you might eat all the m&m’s out of the trail mix, but at least you’re a foster parent. The tagline across the campaign: Fostering. It makes up for a lot.

The San Francisco Chronicle did a piece on the campaign launch, along with the perspective of a family who has fostered multiple kids over the years, including a medically-fragile baby they’ve since adopted.

And while ad agencies love free press, in this case, we’re hoping the free press attracts new families, not new clients.

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